Everything you need to know about CEQUENS Communication Platform

Aly Osama.

By Aly Osama

4 min read
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CEQUENS Communication Platform is the award-winning quintessential tool for business communication. We designed it with the future of communication in mind and engineered its infrastructure to be highly reliable. It is an empowering tool for thousands of businesses paving the way for better, faster, and stronger customer connections. Our Communication Platform is supported by innovative technologies and brings together several services and features. In this article, we compiled all the information you need to help you get started on the platform.

What can CEQUENS Communication Platform do?

CEQUENS​ Communication Platform provides multichannel communication services and APIs that enable businesses and developers to communicate with their customer base worldwide. It leverages the latest cloud technologies with a plug and play platform that caters to all communication needs and features a comprehensive portfolio of multichannel communication services that are reliable, scalable, and cost-effective.

Users can run campaigns, send notifications, and validate their contact lists using a simple, user-friendly web interface. Our Communication Platform leverages business communication across various channels such as SMS, chat applications, chatbots, and more.

Here are some benefits of using CEQUENS Communication Platform:

  • Seamless multichannel communications.
  • Direct connectivity to worldwide mobile operators.
  • Detailed and real-time analytics.
  • Powerful integrations using robust technologies.

CEQUENS Communication Platform also hosts a number of products that we will explore below.

Multichannel Chat

Harnessing a combination between intuitive design and a capable set of features, Multichannel Chat brings multichannel interactions to a single interface. Users have the ability to create and deliver customer experiences that extend to any messaging app through one multifaceted platform. The platform supports the most popular messaging channels among consumers – namely WhatsApp, Messenger, Apple Business Chat, Google RCS, and more. It also brings integration capabilities with website chat widgets, making it a well-rounded customer care solution for multiple industries.

The hassle-free, end-to-end solution manages the masses of messages that businesses receive every day in one window, increasing efficiency and decreasing disarray. The business’s customer care department will be able to manage such high traffic through either live chat engagement or chatbot deployment, which is a main feature our engineers are offering within the platform. Industry-specific scenarios are designed for chatbots to maintain messaging consistency and ensure a non-stop flow of timely responses. This furthermore heightens the experience, resulting in improved levels of customer satisfaction.

What are the benefits of using Multichannel Chat?

  • Tracking and managing multiple conversations on different apps through one interface.
  • Measuring insights and monitoring customer engagement through detailed reports.
  • Maximizing efficiency and decreasing customer wait times.
  • Seamless system management through integrating CRM or ERP systems for better performance.
  • Chatbot integration through incorporating the brand’s bot or letting CEQUENS build one.

Here is a summary of the available features:

  • Chatbot integration
  • Multichannel integration
  • Agent grouping
  • Canned responses
  • Multilingual support
  • Reports and analytics
  • Rich media

Campaign Wizard

Campaign Wizard from CEQUENS is the ultimate tool for effective SMS marketing campaigns. You can create and start your campaign in only four simple steps: recipient details, message content, settings, and confirmation. Through Campaign Wizard, you can send the following types of SMS to anyone around the world, and it also shows you detailed analytics and reports on each type.

  • Regular SMS for when you’re planning a standardized campaign across all recipients.
  • Personalized SMS to address your recipients individually using custom information.
  • Call-to-Action to redirect your recipient to certain URLs.
  • Surveys for when you need to have a two-way conversation with your recipients.

WhatsApp Business

We offer WhatsApp Business Solution as part of our Communication Platform, combining several chat solutions and APIs that help businesses adopt efficient technologies to enhance their communication. Through integrating the WhatsApp Business API, CEQUENS will provide businesses with a two-way communication channel with clients that offers multiple engagement mechanisms, such as Templates and Sessions.

WhatsApp has listed CEQUNES as a WhatsApp Business Solution Provider. You can test the service using the WhatsApp Business Sandbox section on the Platform's Dashboard for free.

To log in to CEQUENS Communication Platform for free, go to https://console.cequens.com. For further assistance, contact our sales team.

CEQUENS can help

CEQUENS is a global Communication-Platform-as-a-Service (CPaaS) provider that aims to bridge communication gaps in a communication-driven world.

Powered by innovation and guided by a cloud-first and mobile-first approach, CEQUENS provides multichannel communication services and APIs that enable businesses to communicate with their customer base worldwide.

CEQUENS proprietary, PCI/DSS compliant Communication Platform leverages the latest cloud technologies and features a comprehensive portfolio of services that are industry-focused, agile, scalable, and cost-effective.

As an Endeavor Entrepreneur and industry player, CEQUENS plays a pivotal role in transforming business communication.

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