Multichannel Chat

Single interface. Multiple interactions.

Offer customer support and brand engagement with multichannel integrations on WhatsApp, Messenger, iMessage, Google RCS, and more.

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Multichannel Chat
Trusted by 250+ businesses worldwide.
CIB
Attijariwafa Bank
Google
Ikea
Bank Audi
Customer-Centric

Customer-Centric

Understanding your customers should come naturally. Multichannel Chat is designed to help you go all the extra miles and turn your first texts into sustainable relationships.

All great relationships start with a conversation.

Enable your support agents and enhance your customers’ experience through immediate live chat engagement.

No need to thank us because everybody will thank you.

Use all available features and watch your customer satisfaction rates go through the roof. Get acquainted with your customers before the first interaction and greet them like an old friend.

Generate leads

Engage with potential customers and customize your responses based on application. You can also re-engage idle customers or follow up on previous conversations.

Drive sales

Drive sales through conversations and give an online shopping experience that matches the in-store effect. Offer recommendations or cross-sell your products easily.

Showcase products

Design and portray your whole catalog and send potential customers exactly what they’re looking for. Enable calls-to-action for a simple and secure buying experience.

Multichannel support

A new dimension of availability.

Start sending and receiving messages on CEQUENS Chat by integrating any messaging channel of choice. No matter what application your customers use, you will receive their messages on one platform. You can also add a chat widget to your website and cover all grounds.

WhatsApp Business
Hello. I would like to check on the status of my order.
May 24, 2021 1:30 PM
Your order #GH-3365 has been processed for shipping. It is expected to arrive within 4 days to your address. You can follow up on the status order through this link.
Track your order
May 24, 2021 1:30 PM
Is there anything else I can help you with today?
May 24, 2021 1:30 PM
That's great. Thank you very much for your help.
May 24, 2021 1:30 PM
My pleasure. Have a great day.
May 24, 2021 1:30 PM
Facebook Messenger
Hello. I would like to reserve an appointment tomorrow with Dr. Smith.
May 24, 2021 1:30 PM
Dr. Smith is available tomorrow at 1:00 PM. Would you like me to reserve this appointment for you tomorrow?
May 24, 2021 1:30 PM
Dr. Smith is available tomorrow at 1:00 PM.
May 24, 2021 1:30 PM
He is available this Tuesday at 1:00 PM.
May 24, 2021 1:30 PM
Which appointment suits you better?
May 24, 2021 1:30 PM
Is there a slot next Friday?
May 24, 2021 1:30 PM
Yes there is. Dr. Smith will be available next Friday at 11:00 AM.
May 24, 2021 1:30 PM
Would you like to make a reservation?
May 24, 2021 1:30 PM
Yes please.
May 24, 2021 1:30 PM
Sure. Your appointment tomorrow at 1:00 PM is confirmed.
May 24, 2021 1:30 PM
Thank you very much.
May 24, 2021 1:30 PM
My pleasure. Have a great day.
May 24, 2021 1:30 PM
Apple Business Chat
Hello. I would like to request an e-statement for the last month to my email.
May 24, 2021 1:30 PM
Sure thing. Let's confirm your identity first please. Can you confirm the last 4-digits of your primary account number?
May 24, 2021 1:30 PM
4569
May 24, 2021 1:30 PM
Thank you. I have sent an e-statement for the last month on your registered email.
May 24, 2021 1:30 PM
Thank you very much.
May 24, 2021 1:30 PM
My pleasure. Have a great day.
May 24, 2021 1:30 PM
RCS Business Messaging
Hello. I would like to order a medium size vanilla latte with an extra shot.
May 24, 2021 1:30 PM
Good morning! Would you like it delivered to work like everyday?
May 24, 2021 1:30 PM
Yes please
May 24, 2021 1:30 PM
Awesome. It will arrive in 30 minutes by the time you’re there.
May 24, 2021 1:30 PM
Thank you very much.
May 24, 2021 1:30 PM
My pleasure. Have a great day.
May 24, 2021 1:30 PM

This is a digital experience. And digital means data.

Access detailed insights and analyzed reports for non-stop improvement. View detailed analytics for all your active services on a single page. Make the most of your conversations with these features.

Analytics and Reporting

Use the data to your best interests and let it guide you through points of improvement. You can also analyze customer responses and identify communication patterns for a more reliable conversational experience.

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Median response time
Overall median response time 6 mins 30 sec
Median conversation length
Overall median response time 12 mins 34 sec

Real time monitoring

You can track ongoing conversations to gain a better understanding of your customers’ sentiments, so you always know how to respond right.

total active requests
served requests
unserved requests
total requests last month

WhatsApp Business Solution

Two billion customers at your fingertips.

WhatsApp Business Solution

Take your customer engagement further than ever before. Break space and time boundaries using communication APIs validated by WhatsApp.

Learn more
WhatsApp Business Solution

Empowering Business. Inspiring Innovation.

Our edge is cutting edge.

Scalable

A highly customizable platform with a pay-as-you-go model and cloud architecture support.

Integrable

Smooth unity across multiple channels and multi-segment audiences.

Reliable

99.96% uptime with smart routing technologies and regular web penetration testing.

Global

Regional regulatory awareness that caters to various enterprises worldwide.

100

milliseconds transit time

900+

route alternatives

10

billion big data records

24/7

priority live support

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