Understanding your customers should come naturally. Multichannel Chat is designed to help you go all the extra miles and turn your first texts into sustainable relationships.
Enable your support agents and enhance your customers’ experience through immediate live chat engagement.
Use all available features and watch your customer satisfaction rates go through the roof. Get acquainted with your customers before the first interaction and greet them like an old friend.
Engage with potential customers and customize your responses based on application. You can also re-engage idle customers or follow up on previous conversations.
Drive sales through conversations and give an online shopping experience that matches the in-store effect. Offer recommendations or cross-sell your products easily.
Design and portray your whole catalog and send potential customers exactly what they’re looking for. Enable calls-to-action for a simple and secure buying experience.
Start sending and receiving messages on CEQUENS Chat by integrating any messaging channel of choice. No matter what application your customers use, you will receive their messages on one platform. You can also add a chat widget to your website and cover all grounds.
Communicate with convenience and use pre-approved WhatsApp Templates directly from the Multichannel Chat interface to relay the correct information.
Access detailed insights and analyzed reports for non-stop improvement. View detailed analytics for all your active services on a single page. Make the most of your conversations with these features.
Use the data to your best interests and let it guide you through points of improvement. You can also analyze customer responses and identify communication patterns for a more reliable conversational experience.
You can track ongoing conversations to gain a better understanding of your customers’ sentiments, so you always know how to respond right.