CEQUENS announced as a Meta Business Partner. Learn more
CEQUENS announced as a Meta Business Partner. Learn more
Offer customer support and brand engagement with multichannel integrations on WhatsApp, Messenger, iMessage, Google RCS, and more.
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Understanding your customers should come naturally. Multichannel Chat is designed to help you go all the extra miles and turn your first texts into sustainable relationships.
Enable your support agents and enhance your customers’ experience through immediate live chat engagement.
Use all available features and watch your customer satisfaction rates go through the roof. Get acquainted with your customers before the first interaction and greet them like an old friend.
Engage with potential customers and customize your responses based on application. You can also re-engage idle customers or follow up on previous conversations.
Drive sales through conversations and give an online shopping experience that matches the in-store effect. Offer recommendations or cross-sell your products easily.
Design and portray your whole catalog and send potential customers exactly what they’re looking for. Enable calls-to-action for a simple and secure buying experience.
Start sending and receiving messages on Multichannel Chat by integrating any messaging channel of choice. No matter what application your customers use, you will receive their messages on one platform. You can also add a Web Widget to your website and cover all grounds.
Access detailed insights and analyzed reports for non-stop improvement. View detailed analytics for all your active services on a single page. Make the most of your conversations with these features.
Use the data to your best interests and let it guide you through points of improvement. You can also analyze customer responses and identify communication patterns for a more reliable conversational experience.
You can track ongoing conversations to gain a better understanding of your customers’ sentiments, so you always know how to respond right.
Multichannel Chat brings amazing features that work for all purposes and help you connect. It's the quickest solution for streamlining all your business communication.
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Take your customer engagement further than ever before. Break space and time boundaries using communication APIs validated by WhatsApp.
A highly customizable platform with a pay-as-you-go model and cloud architecture support.
Smooth unity across multiple channels and multi-segment audiences.
99.96% uptime with smart routing technologies and regular web penetration testing.
Regional regulatory awareness that caters to various enterprises worldwide.
milliseconds transit time
route alternatives
billion big data records
priority live support
