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CEQUENS IVR: Cloud-based interactive voice response

All conversational channels

Simplifying communication across industries: CEQUENS IVR use cases for enhanced customer interactions

CEQUENS IVR is a cloud-based interactive voice response platform fit for many industries and segments. Using this product, you will enhance customer interactions, streamline communications, reduce customer service costs, and boost customer satisfaction.

Reach more customers

Extend your reach beyond your customer base and engage with a wider audience using CEQUENS IVR’s versatile reach capabilities.

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Promote user engagement

Drive user participation and interaction through personalized voice menus with CEQUENS IVR's activation features.

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Convert leads to customers

Convert potential leads into loyal customers with seamless call routing and targeted communication using CEQUENS IVR.

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Retain customer loyalty

Build and maintain strong customer relations and increase retention rates through the exceptional support capabilities CEQUENS IVR empowers you with.

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Powerful features for exceptional customer communication

Discover the set of robust features offered by CEQUENS IVR, designed to optimize customer communication. From automated voice menus to call routing, voice recognition, and seamless integration, our platform empowers businesses to deliver outstanding customer experiences. Explore the possibilities with CEQUENS IVR today!

Automated Voice Menus

Automated voice menus

CEQUENS IVR enables businesses to create interactive and automated voice menus, allowing callers to navigate through options effortlessly.

Customize voice menus for a personalized experience

Reduce wait times with self-service options

Improve efficiency and enhance customer satisfaction with automated responses

Advanced Call Routing

Advanced call routing

With CEQUENS IVR's intelligent call routing, incoming calls are directed to the most suitable agents or departments, ensuring seamless communication.

Route calls based on caller preferences, language, or location

Optimize call distribution for efficient handling and reduced call abandonment

Enhance agent productivity and response times with smart call routing algorithms

Voice Recognition

Voice recognition

CEQUENS IVR's voice recognition technology enables natural and intuitive interactions, allowing callers to speak their choices instead of using keypresses.

Support multiple languages and dialects for diverse customer bases

Increase accessibility and ease of use with speech-to-text capabilities

Personalize responses based on caller preferences and previous interactions

Integration Capabilities

Integration capabilities

CEQUENS IVR seamlessly integrates with your existing systems and databases, enabling a unified communication experience for your organization.

Connect with CRM platforms to access customer information in real-time

Integrate with backend databases for personalized caller experiences

Sync IVR data with analytics tools to gain insights and optimize performance

Analytics and Reporting

Analytics and Reporting

CEQUENS IVR provides comprehensive analytics and reporting tools, allowing businesses to monitor and measure IVR performance to make data-driven decisions.

Track call volumes, peak hours, and caller behavior for better resource allocation

Monitor IVR performance metrics to identify areas for improvement

Generate detailed reports to evaluate the effectiveness of IVR campaigns and strategies

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Conversion rate for retail

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Call handling time

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Fraud detection success rate

For Developers

IVR API: Streamline communication and enhance customer interactions

The IVR API provides a powerful and flexible interface to integrate our Interactive Voice Response (IVR) platform with your applications. Simplify communication, automate voice menus, and optimize call routing to deliver exceptional customer experiences. Leverage the CEQUENS IVR API to elevate your customer service and engagement capabilities today.

Explore our API
Javascript
Ruby
PHP
Pyton
C#
Java
Go 
                        const options = {
  method: 'POST',
  headers: {accept: 'application/json', 'content-type': 'application/json'}
};

fetch('https://apis.cequens.com/mfa/v2/verification/ivr', options)
  .then(response => response.json())
  .then(response => console.log(response))
  .catch(err => console.error(err));
                
                        require 'uri'
require 'net/http'

url = URI("https://apis.cequens.com/mfa/v2/verification/ivr")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["accept"] = 'application/json'
request["content-type"] = 'application/json'

response = http.request(request)
puts response.read_body
                
                        request('POST', 'https://apis.cequens.com/mfa/v2/verification/ivr', [
  'headers' => [
    'accept' => 'application/json',
    'content-type' => 'application/json',
  ],
]);

echo $response->getBody();
                
                        import requests

url = "https://apis.cequens.com/mfa/v2/verification/ivr"

headers = {
    "accept": "application/json",
    "content-type": "application/json"
}

response = requests.post(url, headers=headers)

print(response.text)
                
                        using RestSharp;


var options = new RestClientOptions("https://apis.cequens.com/mfa/v2/verification/ivr");
var client = new RestClient(options);
var request = new RestRequest("");
request.AddHeader("accept", "application/json");
request.AddHeader("content-type", "application/json");
var response = await client.PostAsync(request);

Console.WriteLine("{0}", response.Content);

                
                        OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://apis.cequens.com/mfa/v2/verification/ivr")
  .post(null)
  .addHeader("accept", "application/json")
  .addHeader("content-type", "application/json")
  .build();

Response response = client.newCall(request).execute();
                
                        package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://apis.cequens.com/mfa/v2/verification/ivr"

	req, _ := http.NewRequest("POST", url, nil)

	req.Header.Add("accept", "application/json")
	req.Header.Add("content-type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Unlock efficiency and improve customer satisfaction

With CEQUENS IVR, businesses can streamline communication and automate interactions, leading to reduced call wait times, increased agent productivity, and enhanced customer satisfaction. Embrace the power of CEQUENS IVR to optimize your customer service and elevate your organization's overall efficiency and effectiveness.

Enhanced engagement

CEQUENS IVR offers personalized voice menus, fostering effortless customer engagement. Improve experiences for loyalty and satisfaction.

Streamlined management

Intelligent call routing, voice recognition optimize call handling. Reduce wait times, boost agent productivity for seamless communication.

Data-driven decisions

CEQUENS IVR analytics provide insights into call volumes, behavior, and performance. Optimize campaigns, enhance interactions, drive growth.

Discover how our solutions have transformed businesses and facilitated seamless connections

Madar

“ Through CEQUENS’s solutions we were able to engage with our customers across their channel of preference, providing them with a convenient and reliable suite of solutions to deal with queries, pricing, delivery, and complaints. We look forward to working on more marketing strategies with their solutions.”

Ayman Shamout.

Ayman Shamout

CEO

Decathlon

“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”

Carole Nady.

Carole Nady

Head - Digital Marketing

Moca Spaces

“ CEQUENS’s pricing model was the most convenient in comparison with other service providers, it also provided us with flexibility with our integration requirements and requests. CEQUENS also has 10+ years of experience in the market and field, which made them the right partner for our technology and company.”

Fatma Ashraf.

Fatma Ashraf

Co-Founder & COO

Get Started

Thousands of businesses rely on our cloud communications platform to build stronger customer connections.

Get started See plans & pricing

Frequently asked questions

Explore the answers to commonly asked questions about CEQUENS IVR and its features. Find solutions to your queries and learn more about how our interactive voice response platform can transform your communication and customer service.

IVR (Interactive Voice Response) is a technology that allows callers to interact with automated voice menus and navigate through options using touch-tone or voice commands. It facilitates self-service and call routing, improving customer experiences.

IVR streamlines communication, reduces call wait times, and enhances customer engagement. It optimizes call handling, leading to improved customer satisfaction and operational efficiency.

Yes, CEQUENS IVR offers full customization options for voice prompts, menus, and call flows, allowing you to provide a personalized experience to your callers.

Yes, CEQUENS IVR supports multiple languages and can be configured to cater to diverse customer bases, ensuring effective communication with a global audience. 

Absolutely! CEQUENS IVR is designed to seamlessly integrate with CRM platforms and backend databases, providing a unified communication experience and access to real-time customer information.

To get started with CEQUENS IVR, simply contact our sales team. They will guide you through the pricing options and help you choose the best plan to suit your business needs. Let's elevate your customer service together!