Scale up your business communications with WhatsApp Business Solution and CEQUENS Chat. Find out how. Contact Sales
Oversee and monitor all incoming conversations, measure response rates, and enhance your
customers' experience with a hassle-free chat solution.
Easily manage high traffic responses and assign specific conversations to your agents.
Monitor customers' communication and get detailed insights to enhance customers' experience.
Answer all inquiries by assigning agents to immediately engage in a live chat with customers on the spot.
Easily group your agents into teams and departments to better organize customer conversations.
Assign and route incoming conversations to agents with pre-configured criteria.
Set and specify different permissions, according to agents' roles and responsibilities.
Incorporate bots into your customer chats and free up customer agents to handle the most complicated queries. Bring your bot or we can build one for you.
You can integrate CEQUENS Chat with WhatsApp Business, Facebook Messenger, Apple Business Chat, or any other channel of your choice.
Integrate with your CRM platforms, database, and system to enhance your organization’s performance.
Analyze your customers' responses to enhance their digital experience and attain more conversions.
Track and monitor all conversations in realtime to understand your customers' behaviors and sentiments.
Save and secure your customer chats for future acceptability and analysis.
We understand how communication is a key to keep your customers happy. That’s why we provide a complete solution to help you converse and convert.
Get to know your visitors
before you start engaging with them.
Serve and converse with your customers in the language of their choice, be it English or Arabic.
Delight your customers with rich media conversations, using various media types, like photos, videos, etc.