Customer Support-min

Facilitating excellence in service

Find your edge in service quality

Respond to your customers’ inquiries in real time around the clock, and deliver smart and integrated experiences through one, powerful solution.

Provide information about products through chatbots

Boost your marketing and communications with chatbots and leave no question unanswered.

Supporting potential customers with information about your brand’s products and services at the right time and channel leads to higher conversion

Offering reliable, 24/7 support to customers will improve their perception of and loyalty to your brand

Using chatbots reduces the administrative burden on the customer support team and helps handle simple factual questions about your products


Customer transactional requests

Empower your customers to request statements, checkbooks, certificates, and other automated documents via chatbots.

Using chatbots to handle transactions improves turnaround time and reinforces the efficiency of your customer service operations

Redirecting simple inquiries to chatbots helps human staff focus on complex and critical issues requiring human intervention and decision making

Improving service quality and reducing the resources required to deliver it will boost customer loyalty, retention, and ultimately, revenues

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Notifications and updates of delivery status

Keep your customers informed about the status of their delivery orders through an extended range of applications.

Notifying customers about the status of their delivery orders through their preferred and default chat app markedly improves the customer experience

The timeliness of updates on orders conveys the precision, integrity and professionalism of your operations and brand

Supporting customers with personalized information across many channels makes them loyal to your brand

Customer Support 3-min-1

Products we recommend

Here's a list of handpicked CEQUENS products that can help you accelerate your CPaaS transformation journey.


Provide instant support with AI-powered bots, handling routine queries and assisting customers 24/7 for enhanced customer satisfaction.

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Streamline support with interactive voice responses, guiding callers to the right solutions and reducing wait times for efficient assistance.

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Connect systems seamlessly to optimize support processes, ensuring a unified customer experience across multiple communication channels

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Messenger API

Enable real-time assistance on messaging apps, empowering agents to resolve customer queries promptly while maintaining a smooth support journey.

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Discover how our solutions have transformed businesses and facilitated seamless connections

Moca Spaces

“ CEQUENS’s pricing model was the most convenient in comparison with other service providers, it also provided us with flexibility with our integration requirements and requests. CEQUENS also has 10+ years of experience in the market and field, which made them the right partner for our technology and company.”

Fatma Ashraf.

Fatma Ashraf

Co-Founder & COO


“ We are tech-based startup in the food industry, and are always looking for partnerships that can provide us with the needed agility, dependability, and quality of service that helps us grow in an extremely competitive and demanding market. Working with CEQUENS has been super fulfilling and rewarding for us.”

Muhammed Sayed.

Muhammed Sayed

Marketing Manager


“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”

Carole Nady.

Carole Nady

Head - Digital Marketing

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