SMS | WhatsApp | Voice

AI-powered communication and engagement solutions

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the taken seat
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Simple engagement for growth and retention

CEQUENS built its portfolio on the principles of simplicity, security and seamless integration. We extend our products supported by powerful technical infrastructure and a team of experts in deployment and operation to ensure you hit the ground running.

CEQUENS Omnichannel Chat

Transform engagement with customers through seamless multichannel communications.

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Secure your digital platforms with reliable multi-factor authentication solutions.

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CEQUENS Campaigns

Streamline workflows and connect applications with our powerful integration platform.

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AI-powered bots that leverage NLP and AI to automate customer interactions and enhance user experiences.

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Location Based Advertising

Reach your target audience with relevant and well-placed communications.

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Mobile Advertising

Maximize your brand's visibility and reach through strategic mobile advertising campaigns.

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CEQUENS Number Lookup

Validate and enrich customer data with our reliable phone number lookup service.

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CEQUENS TrueNorth Gateway

Ensure secure and reliable communication through our advanced messaging gateway.

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Enhance customer service with interactive voice response systems for efficient call handling.

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Enhance customer service with interactive voice response systems for efficient call handling.

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AI Agent

AI-powered NLP and AI bot that analyzes your site or documents to provide accurate answers to customer queries.

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Integrate SMS messaging capabilities into your applications and services with our powerful API.

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Messenger API

Seamlessly incorporate messaging functionality into your applications using our Messenger API.

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WhatsApp Business API

Engage with your customers on WhatsApp and automate business interactions using our API.

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Apple Business Chat API

Elevate interactions on Apple devices. Seamless communication and personalized experiences.

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Instagram API

Connect with your audience on Instagram through direct messaging using our Instagram API.

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Voice API

Elevate your communication needs with seamless voice communication using our robust Voice API.

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Push Notification API

Deliver real-time notifications to your users' devices with our efficient Push Notification API.

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Google GBM API

Integrate Google Business Messages into your applications and streamline customer communication.

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MS Teams Phone

Seamlessly integrate your communication with Microsoft Teams using our phone solution.

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Enable efficient and secure voice and video communication with Session Initiation Protocol.

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Short & Long Codes

Utilize short codes for concise messaging or long codes for personalized communication and marketing.

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Productivity and operational efficiency across key verticals


BFSI & Fintech

CEQUENS worked with leading financial institutions, regulators and start-ups to facilitate the critical communications of the BFSI & Fintech sector, building solutions that fulfilled the functional and security requirements of the field.

Digital bank
Cybersecurity investment


As retailers move to build deeper connections with customers and target their segments more accurately, CEQUENS provides the sector with nimble tools that help them achieve that in a way that reduces operational costs and increases profit.

Personalized impact
Omnichannel retention

Logistics & Delivery

As the foremost beneficiaries of the communication revolution, Logistics & Delivery companies stand to make even greater strides using CEQUENS’s tool-rich library of APIs and applications that facilitate communication through low-cost, no-hassle solutions.

E-commerce parcels
Same-day expectation
Real-time tracking


CEQUENS modernized the patient journey and revolutionized the provision of healthcare services through advanced, secure and reliable communication technologies, enabling providers and patients alike to connect more efficiently than ever before.

Remote monitoring


CEQUENS equips platforms with stable, secure, and data-driven communications that simplify every aspect of platform management, from transactions and operations, through information and notifications, to promotions and outreach.

Retention boost
Push CTR
Data security

Discover how our solutions have transformed businesses and facilitated seamless connections


“ Partnering with CEQUENS transformed our customer engagement. Their WhatsApp Business API and Chatbot provided a seamless, efficient way to communicate with our clients, ensuring faster response times and improved transparency. This technology has been invaluable as we onboard new clients rapidly, allowing us to maintain high-quality service and optimize our customer interactions. CEQUENS has truly elevated our communication strategy.”

Zeyad Zainal.

Zeyad Zainal

Chief Technology Officer


“ stc Kuwait prides itself on a legacy of unwavering commitment to excellence, innovation, and customer satisfaction. We continuously strive to set new standards, ensuring that our customers experience the best telecommunications services, making us a trusted partner in their digital journey. Together with CEQUENS, we are set to reshape the landscape of telecommunications, offering unmatched experiences to our valued customers.”

Mohammed N. Al Nusif.

Mohammed N. Al Nusif


Premium Card

“ CEQUENS solutions have played a pivotal role in actualizing our objective of elevating the customer experience within our rapidly growing Premium Card network. As a company committed to customer-centricity, we value the efficiency of WhatsApp for Business API and CEQUENS Omnichannel Chat in addressing queries and guiding users, as well as offering innovative solutions that empower customers and seamlessly facilitate their interaction with their consumer finance provider.”

Osama Farid.

Osama Farid



“ CEQUENS and LEBARA’s collaboration enables LEBARA to add a new revenue stream to its core business leveraging its modern, state-of-the-art infrastructure. By adding CEQUENS to their partner network with their expertise in messaging solutions, we are ensuring seamless and robust communication channels for LEBARA businesses.”

Yasser Al Khuwaiter.

Yasser Al Khuwaiter

Chief Business Development Officer

Care Direct

“ CEQUENS WhatsApp Business API has proven to be a game-changer for us. Its user-friendly interface, coupled with its reliability and security features, have empowered us to elevate our client communication strategies. The seamless integration has streamlined our processes, allowing us to offer a more personalized and efficient service to our clients. CEQUENS has truly been a valuable partner in our journey towards providing exceptional client experiences.”

George Gad.

George Gad

Head of Digital Media & Innovation Strategy


“ Since integrating CEQUENS WhatsApp Business API, we've seen a significant improvement in our ability to engage with our players. The API's ease of use and robust functionality have allowed us to offer timely and personalized communication, enhancing the overall user experience. The support and flexibility provided by the CEQUENS team have been invaluable, making it a vital component of our operational strategy. We're excited about the future possibilities this partnership holds for Tamatem.”

Rami Hammad.

Rami Hammad

VP of Operations


“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”

Carole Nady.

Carole Nady

Head - Digital Marketing


“ Our goal is to provide our clients with solutions that make their transactions on our platform more meaningful. Deploying CEQUENS Bots, WhatsApp for Business API, and SMS API has enabled us to enhance the way Urenters reach out to us, positively impacting our ROI and client satisfaction rates.”

Omar Al-Ashi.

Omar Al-Ashi

Founder & CEO


“ Through CEQUENS’s solutions we were able to engage with our customers across their channel of preference, providing them with a convenient and reliable suite of solutions to deal with queries, pricing, delivery, and complaints. We look forward to working on more marketing strategies with their solutions.”

Ayman Shamout.

Ayman Shamout


Saal Invest

“ One of the main goals of Saal’s Marketing team is working on and enhancing the communication process and how we should reach our customers for better service and delivering the latest promotions and offers related to our brands. CEQUENS’s tools made that happen easily and conveniently through the use of SMS API and CEQUENS Bots.”

Suhail Torky.

Suhail Torky

Co-Founder & CEO

Moca Spaces

“ CEQUENS’s pricing model was the most convenient in comparison with other service providers, it also provided us with flexibility with our integration requirements and requests. CEQUENS also has 10+ years of experience in the market and field, which made them the right partner for our technology and company.”

Fatma Ashraf.

Fatma Ashraf

Co-Founder & COO


“ CEQUENS is a partner that has relentlessly accompanied us on our journey. Our team was able to help us reach our customers more efficiently and with improved accuracy. This supported us in reaching more consumers and helped us raise awareness about our products in a secure and straightforward manner.”

Ahmed Mohsen.

Ahmed Mohsen



“ CEQUENS is uniquely complimentary to how OTO thinks and works, and we look forward to growing together. We intend to contribute significantly to the regional economy by joining forces with companies to unlock the full potential of homegrown technologies and build a generation of transformative enterprise solutions.”

Mohammad Al Razaz.

Mohammad Al Razaz

Co-Founder & CEO

Faysal Funds

“ CEQUENS has a long-standing history in building results-oriented solutions. Specifically, their products to solve the MEA region’s biggest communications challenges. CEQUENS has a robust base of customer support and an international team; all of this combined made them stand out to us.”

Nafees Imtiaz Malik.

Nafees Imtiaz Malik

Chief Operating Officer


“ We are tech-based startup in the food industry, and are always looking for partnerships that can provide us with the needed agility, dependability, and quality of service that helps us grow in an extremely competitive and demanding market. Working with CEQUENS has been super fulfilling and rewarding for us.”

Muhammed Sayed.

Muhammed Sayed

Marketing Manager

The Taken Seat

“ We were in search of an omnichannel communication solutions provider that offered reliability, ease of integration, and efficient performance. In addition, we sought a partner who could offer customized solutions that catered to our unique needs and those of our portfolio companies. CEQUENS met all these criteria with their tech-forward solutions, customer-centric approach, and impressive global presence.”

Tiago Ferreira.

Tiago Ferreira

Chief Technology Officer

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Messages in 2022


Enterprise customers


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CEQUENS. Consistently excellent.


We empower you to scale up to meet demand and capitalize on new opportunities.


SMS transit time


Our systems integrate seamlessly with third-party and legacy systems.


route alternatives


99.96% uptime with smart routing technologies and regular web penetration testing.


big data records


Our systems, services, and data are protected by multilayer security features and advanced encryption.


priority live support

Over the years, CEQUENS received widespread recognition of its service quality, personnel, and performance. These are some of the certificates and awards we are proud to have.


certificate 4
certificate 1
Certificate 2
certificate 3


Award 1-2
Award 2-4

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Frequently asked questions

If you can’t find the question, use the form above to contact us. We are ready to help.

You can start by creating your free account on This gives you real complimentary credit that you can use to start communicating.

Cequens is a versatile communications platform that enables businesses to send SMS messages, make and receive voice calls, send and receive emails, enable messaging, automate workflows, and gain insights into customer data.

CPaaS stands for Communications Platform as a Service. CEQUENS's own cloud communications platform, accessible here is one of many ways our customers can use our products. If your organization operates its own platform, you can have a look at our APIs to see how we can help you build deeper customer relationships with a simple addition to your platform.

API stands for Application Programming Interface. These are software units that CEQUENS offers to enable business communications and enable our customers to create conversational ecosystems and perform a large number of communication functions in a convenient manner

You can find out detailed information about our rates and prices here. CEQUENS offers it products in many regions, and our global network of partners enables us to deliver the same quality wherever we operate.

WhatsApp Business will be a gamechanging addition to your communication capabilities. CEQUENS enables you to communicate with your customers through your organization's [own verified account] to build brand recognition and connect with your audience more conveniently.

Omnichannel communication is an experience that can take place across any number of communication channels. CEQUENS offers this important technical upgrade to your communications through a dedicated solution; CEQUENS Omni-Channel Chat. With this product, you can reach your customers and continue the conversation anywhere.

CEQUENS relies on modern machine learning, artificial intelligence and advanced language models for chatbot applications, helping customers address a wide range of complex queries without requiring additional resources.