Scale up your business communications with WhatsApp Business Solution and CEQUENS Chat. Find out how. Contact Sales
Conversational platforms such as WhatsApp provide businesses with the opportunity to leverage existing technology and use it to serve customers more effectively.
WhatsApp Business is proving to be a versatile CPaaS solution. It has emerged as a user-friendly medium for business communication and more sectors are starting to pay attention, including banking.
WhatsApp Business possesses all the advantages that define CPaaS, such as:
In the highly competitive banking sector where customers demand timely and appropriate services, WhatsApp Business provides benefits that will soon make it a crucial element of banking services.
With more than two billion users, WhatsApp is the most widely used messaging platform in the world. There are over 115 million WhatsApp users in just five countries in the Middle East. In the MENA region, adoption rates have crossed 77 percent. End-to-end encrypted, mobile-centric customer service through WhatsApp Business is already enabling banks to deliver a more satisfying customer experience to a wider base.
WhatsApp Business complies with General Data Protection Regulation (GDPR) policies and businesses can configure it to meet regional security requirements.
WhatsApp Business enables banks to improve the standards of customer service and stay connected with their customers. It is a powerful tool for business communication, capable of delivering a comprehensive banking experience remotely.
Digital age customers are bound to experience the personalized, end-to-end experiences they seek, while businesses can experience a new dimension of availability with CEQUENS Chat*.
Whichever method appeals to you to engage your customers is the one you should follow. We recommend taking a multichannel approach and incorporating several ways. To learn more about the product or how we can help, contact our Sales team.
*Get CEQUENS Chat for 3 free months if you register before January 31, 2021. The offer includes unlimited chat agent seats with no setup fees, in addition to free registration for WhatsApp Business and optional chatbot deployment.
Live chat is important. It is also preferable over other methods of communicatio...
CEQUENS Chat, the all-in-one messaging solution for enterprises, is available to...
SMS is vital for a healthy marketing strategy. As consumers become more and more...
WhatsApp is a powerful communication channel with 2 billion users, who seek to c...