Business Partner | 
Unified communication
Enjoy a single, user-friendly interface that combines all conversations.
Connect, engage, and retain in one platform
From inquiries to resolutions, streamline every step of your customer journey
Engage with your customers where they like
Dot by Dot: Your guide to smarter communication starts here
Discover how CEQUENS Omni-Channel Chat Solution transforms customer engagement, ensuring seamless, personalized interactions across multiple channels through a single intuitive platform. This e-book equips businesses with actionable insights to overcome fragmented communication and deliver exceptional customer experience.
Your toolkit for smarter customer engagement
Enhance customer engagement and operational efficiency with powerful features designed to adapt to your unique needs.
Sentiment Analysis
Unlock deeper customer understanding with Sentiment Analysis, enabling personalized and empathetic interactions.
Detect customer emotions in real-time to tailor responses.
Use emotion insights to improve customer satisfaction and loyalty.
Make data-driven decisions for refining communication strategies.
AI Powered Features
Elevate communication and efficiency with AI tools designed to transform customer interactions.
Summarize conversations, refine tone, and rephrase for clarity.
Translate messages in real time for seamless global engagement.
Get smart response suggestions and emotion insights for personalization.
Internal Notes and Mentions
Foster seamless team collaboration with private notes and colleague mentions for enhanced service delivery.
Add private notes to conversations for effective agent collaboration.
Mention team members to share context and align on resolutions.
Keep internal discussions invisible to customers for professional service.
SLA Management
Track, measure, and uphold service quality with robust SLA management tools.
Monitor SLA compliance in real-time to meet customer expectations.
Automate tracking and alerts for potential breaches.
Maintain performance standards with detailed SLA metrics.
Chat Queuing System
Streamline customer support with a smart queuing system that prioritizes efficiency and responsiveness.
Organize queries based on urgency and type for faster resolutions.
Reduce wait times with intelligent queue management.
Ensure fair distribution of workload across support agents.
Discover how our solutions have transformed businesses and facilitated seamless connections
“ Our goal is to provide our clients with solutions that make their transactions on our platform more meaningful. Deploying CEQUENS Bots, WhatsApp for Business API, and SMS API has enabled us to enhance the way Urenters reach out to us, positively impacting our ROI and client satisfaction rates.”
Omar Al-Ashi
Founder & CEO
“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”
Carole Nady
Head - Digital Marketing
“ We are tech-based startup in the food industry, and are always looking for partnerships that can provide us with the needed agility, dependability, and quality of service that helps us grow in an extremely competitive and demanding market. Working with CEQUENS has been super fulfilling and rewarding for us.”
Muhammed Sayed
Marketing Manager
Take the leap to smarter communication
Take the first step toward a more connected future.
