Story Hub

There is no denying that it's been a shaky year for retailers around the world. Since the COVID-19 pandemic spiraled out...

CEQUENS Editorial Team

For the past period, marketers have found it difficult to raise customer satisfaction rates. Despite this, 70% of busine...

CEQUENS Editorial Team

It is back-to-school season once more and there is too much at stake this time. This staggering year has left parents, s...

Aly Osama

Six weeks into the year 2020, COVID-19 became a household name. One month after, the World Health Organization used the ...

Aly Osama

Communication is a process as old as time, used to transfer information between individuals or groups. As civilizations ...

Aly Osama

WhatsApp has taken the world by storm since its release over a decade ago. In fact, it has become the standard platform ...

Aly Osama

CEQUENS recently announced a deal with WhatsApp – a subsidiary of Facebook Inc. – to bring WhatsApp Business Solution to...

Aly Osama

Contrary to popular belief, chatbots have been around since 1966. ELIZA was the first chatbot, created by Joseph Weizenb...

CEQUENS Editorial Team

Customer journeys are getting more fragmented every day. Newer ways of communication are emerging more quickly than ever...

CEQUENS Editorial Team

Communication is key to any brand. Information may be lost or poorly conveyed as businesses navigate between telecommuni...

CEQUENS Editorial Team