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All the news, stories and insights you need
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Latest Stories

4 reasons why consumers are interested in Live Chat

Live chat is important. It is also preferable over other methods of communication as it allows customers to receive imme...

How banks can deliver seamless customer experiences on Whats...

Conversational platforms such as WhatsApp provide businesses with the opportunity to leverage existing technology and us...

Everything you need to know about WhatsApp Business in MEA

With more than 2 billion customers worldwide, WhatsApp is one of the world's most-used communication tools. In the Middl...

How to collect customer opt-ins for WhatsApp Business?

WhatsApp is a powerful communication channel with 2 billion users, who seek to connect with their friends and families. ...

10 WhatsApp Business Use Cases for Retail

There is no deny that it's been a shaky year for retailers around the world. Since the COVID-19 pandemic spiraled out of...

Beyond COVID-19: How to Use WhatsApp Business for Education

It is back-to-school season once more and there is too much at stake this time. This staggering year has left parents, s...

5 WhatsApp Business Use Cases for Healthcare

Communication is a process as old as time, used to transfer information between individuals or groups. As civilizations ...

Introducing WhatsApp Business Solution and CEQUENS Chat

CEQUENS recently announced a deal with WhatsApp – a subsidiary of Facebook Inc. – to bring WhatsApp Business Solution to...

A Guide to Chatbots for Small Businesses

Contrary to popular belief, chatbots have been around since 1966. ELIZA was the first chatbot, created by Joseph Weizenb...

5 Practical Business Use Cases of CPaaS to Drive Customer En...

Customer journeys are getting more fragmented every day. Newer ways of communication are emerging more quickly than ever...