How chatbots earned a spot in the customer support ecosystem
The world of customer support has a rich history. By the looks of it, it’s going to have a rich future as well. Breakthr...
A Guide to Chatbots for Small Businesses
Contrary to popular belief, chatbots have been around since 1966. ELIZA was the first chatbot, created by Joseph Weizenb...
How Chatbots Will Transform Customer Support in MENA
Business is booming in the Middle East and North Africa (MENA) region, with year-on-year growth expected at 3.1 percent ...
What is Conversational Commerce and Why it's Important
There was a time when interacting with clients or customers was limited to asking open-ended questions over the phone or...
5 Chatbot Use Cases for Business
Once upon a time, Chatbots sounded like something from a sci-fi novel. Now, computers can really talk to humans. Chatbot...
Chatbots’ Potential in MEA’s Banking Sector
Many businesses and companies are shifting away from real-life, human interactions to automated conversational interac...
The Rise of the Chatbot: Are bots here to stay?
Chatbots were the first inkling of Artificial Intelligence, driving decades of science fiction inspiration. Today, chatb...
October 01, 2018 Products Insight Chatbot RCS WhatsApp Business API WhatsApp Business Solution ChatApps
MEA’s Next-Gen Conversational Experiences: ChatApps, RCS, an...
The digital frontier has massively changed during the past two decades, evident with the prevalent use of the internet, ...