5 Chatbot Use Cases for Business



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Once upon a time, Chatbots sounded like something from a sci-fi novel. Now, computers can really talk to humans. Chatbots are a reality, and they're changing the way businesses interact with consumers, manage their marketing campaigns and manage payments. Sixty percent of consumers say they have used a chatbot to communicate with a business in the past 12 months.

Here are five reasons why businesses should use this Chatbots

Chatbots can't make someone breakfast or wash the dishes (yet), but they can automate many of the day-to-day tasks that business owners just don't have the time to complete themselves. Brands can use this technology to enhance their customer service and support processes, automate simple payments, increase user engagement and brand awareness, streamline social media activity and improve user retention.


We're leading Communication Platform as a Service (CPaaS) provider region that aims to bridge communication gaps in a communication-driven world.

Powered by innovation and guided by a Cloud-First and Mobile-First approach, we provide omnichannel communication services and APIs that enable enterprises and developers to communicate with their customer base worldwide.

As an Endeavor Entrepreneur and GSMA associate member, CEQUENS plays a pivotal role in transforming communication in the region.

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