Multichannel Chat is the all-in-one messaging solution for retailers and online stores looking to invest in efficient customer engagement solutions. Through one multifaceted platform, you will have the ability to create and deliver customer experiences that extend to any messaging app.
Conversational support is readily available when you deploy a chatbot that suits your business needs. Whether you want to enable your sales team or support team, Chatbot automates the entire process and allows for a personalized e-commerce experience.
Customers like it when you know what they’re looking for. Our analytics and reporting tools give you additional insights into customer preferences, shopping behavior, and item history. We also provide metrics for each of your campaigns, so you know which areas to improve. With the power of information, each customer’s journey will feel relevant and effective.
Our Communication Platform is certified with ISO 27001:2013, which means all data and information shared remain safe and impenetrable. We are also compliant with PCI DSS. Whether it’s personal data, payment information, or browsing history, it’s beyond anyone’s reach – including us.