Enrich customer interactions and optimize customer service resources with AI chatbots

All conversational channels

Support your customers 24/7 with intelligent conversational chatbots

Our Bots offer powerful chatbot solutions for various industries. From support to info delivery, our AI chatbots ensure seamless interactions. Discover how bespoke bots, Q&A Bot, and rule-based scenarios elevate engagement.

Reach more customers

Extend your brand’s reach with CEQUENS Bots' omnichannel support and round-the-click availability via WhatsApp, Messenger, Instagram, and more.

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Activate instant interactions

Deploy chatbots to respond to customer inquiries within a short timeframe and carry out transactions.

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Convert through personalization

Tailor your brand’s interactions with customers to their preferences, behavior, and profile.

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Retention and customer experience

Use insights and enhanced customer support to transform the user experience and retain customers.

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Powerful chatbot performance and capabilities

Bots is equipped with modern cognitive technologies enabling natural language processing (NLP), customized responses, analytics, multichannel support, and more.

Natural Language Processing (NLP)

Linguistic AI

Chatbots use NLP for intelligent responses to various questions.

Accuracy in language comprehension

Context-aware conversations

Enhanced user experience

Predefined Knowledge Base

Predefined knowledge base

CEQUENS Bots is trained on an extensive and structured knowledge base to provide accurate up-to-date answers to commonly asked questions.

Accurate and timely responses

Efficient information retrieval

Up-to-date information and databases

Customizable Responses

Customizable responses

CEQUENS Bots supports your brand and customer services with brand-consistent, tailored interactions based on predefined rules and preferences.

Brand consistency

Context-specific answers

User-focused engagement

Multiple Channels Support

Multichannel support

CEQUENS Bots facilitates the delivery of the same customer experience across various channels, including WhatsApp, Messenger, Instagram, and other channels.

Accessibility across platforms

Available 24/7

Increase reach and support

Analytics and Reporting

Analytics and reporting

CEQUENS Bots is equipped with advanced data analytics and report-generation tools to support decision making and performance insights.

Data-based insights

Continuous optimization

Enhanced customer satisfaction

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Conversion rate

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Customer satisfaction

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Daily interactions

Enhance the customer experience with CEQUENS Bots

CEQUENS Bots brings many improvements to your customer experience, providing customers with personalized, accurate and up-to-date information that contributes to their loyalty.

Instant, personalized support

CEQUENS Bots uses NLP processing to support comprehension of complex language structures and intent, this responding to customers constructively and positively.

Multichannel reach

Engage on customers’ preferred channels with 24/7 availability for accessibility.

Data-driven insights

Measure and optimize with analytics to transform the customer experience.

Discover how our solutions have transformed businesses and facilitated seamless connections

Khazna

“ CEQUENS is a partner that has relentlessly accompanied us on our journey. Our team was able to help us reach our customers more efficiently and with improved accuracy. This supported us in reaching more consumers and helped us raise awareness about our products in a secure and straightforward manner.”

Ahmed Mohsen.

Ahmed Mohsen

COO

Decathlon

“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”

Carole Nady.

Carole Nady

Head - Digital Marketing

Moca Spaces

“ CEQUENS’s pricing model was the most convenient in comparison with other service providers, it also provided us with flexibility with our integration requirements and requests. CEQUENS also has 10+ years of experience in the market and field, which made them the right partner for our technology and company.”

Fatma Ashraf.

Fatma Ashraf

Co-Founder & COO

Get Started

Thousands of businesses rely on our cloud communications platform to build stronger customer connections.

Schedule a demo

Frequently asked questions

Have questions about Bots? Check out our frequently asked questions below for quick answers and insights into our chatbot solutions.

CEQUENS Bots utilize advanced AI technologies like NLP and adaptive technology stacks to deliver instant and personalized responses, ensuring seamless and engaging customer interactions.

Absolutely! CEQUENS Bots offer seamless integration capabilities, allowing you to connect with your CRM, contact center, and other business systems for streamlined communication.

CEQUENS Bots' NLP comprehends user queries contextually, providing accurate answers to a wide range of questions, ultimately improving user experience and customer satisfaction.

CEQUENS Bots support popular channels like WhatsApp, Facebook Messenger, Instagram, and more, ensuring your chatbot reaches your audience on their preferred platforms.

Yes, you can! CEQUENS Bots allow customizable responses, empowering you to maintain brand consistency and deliver context-aware interactions.

Yes, you can! CEQUENS Bots allow customizable responses, empowering you to maintain brand consistency and deliver context-aware interactions.