Question 1

How does CEQUENS pricing work?

Accepted Answer

CEQUENS uses a transparent, usage-based pricing model across all its communication channels. You pay per unit of usage — per SMS message sent or received, per minute of voice calls, per WhatsApp session or template message, per email delivered, or per push notification. There are no fixed monthly subscription fees or minimum spending commitments for most plans. Your total cost is simply the sum of what you actually use each billing cycle. Pricing is destination-dependent for international channels like SMS (rates vary by country and carrier), and session-based for WhatsApp Business API (following Meta's conversation-based pricing model). All pricing is visible in your CEQUENS console dashboard in real time, so there are never any billing surprises at month-end.

Question 2

Is there a free trial for CEQUENS?

Accepted Answer

Yes. When you create a free account at console.cequens.com, you receive complimentary trial credits that can be used to test any CEQUENS product — SMS API, WhatsApp Business API, Voice API, Email API, and more. The sandbox environment lets you simulate sends, test webhooks, and validate your integration end-to-end without touching production traffic or spending real credits. There is no credit card required to sign up. Free credits are sufficient for most integration and testing workflows. Once you're ready to go live, you simply add a payment method and top up your account, or contact sales for a volume-based enterprise agreement. Enterprise trials with extended credits and a dedicated solutions engineer are also available upon request.

Question 3

Does CEQUENS offer volume discounts?

Accepted Answer

Yes. CEQUENS applies tiered volume pricing across all its communication channels. As your monthly message volume or API usage increases, your per-unit cost decreases automatically — no need to negotiate a new contract each time your volumes grow. For SMS and WhatsApp, discounts kick in at defined monthly volume thresholds and are applied retroactively to your entire volume for that tier once reached. For enterprise accounts with very high volumes (millions of messages per month), CEQUENS offers custom commercial agreements with dedicated rate cards, prepaid credits at discounted rates, and committed use discounts. To receive a custom enterprise pricing proposal, contact the CEQUENS sales team through the contact form and provide an estimate of your monthly volumes and target channels.

Question 4

Are there hidden fees or setup costs?

Accepted Answer

No. CEQUENS pricing is fully transparent. There are no setup fees, onboarding fees, platform access fees, or account maintenance fees. Support is included — you will not be charged extra for technical support, account management, or access to developer documentation. The only costs you will incur are for actual message sends or API calls at the published per-unit rate for your destination and channel. For dedicated short codes, long codes, or sender IDs, there may be a one-time registration or monthly rental fee depending on the country's carrier requirements — but these are disclosed upfront before you commit. All charges are itemized in your CEQUENS console and monthly invoice so you can account for every line item.

Question 5

How does WhatsApp Business API pricing work with CEQUENS?

Accepted Answer

WhatsApp Business API pricing follows Meta's conversation-based model, where you are billed per 24-hour conversation window rather than per individual message. CEQUENS passes through Meta's conversation pricing with no markup on the base conversation cost. Conversations are categorized into four types: marketing, utility, authentication, and service — each with different price points set by Meta per destination country. CEQUENS adds its platform fee on top, which covers API access, webhook delivery, analytics, and support. The first 1,000 service conversations per month are free (Meta's policy). CEQUENS provides a full breakdown of conversation counts and costs in the console so you can monitor WhatsApp spending in real time. To receive country-specific WhatsApp pricing for your target markets, contact the CEQUENS sales team.

Question 6

How do I get a custom enterprise pricing quote?

Accepted Answer

To receive a custom enterprise pricing proposal, use the contact form at cequens.com/contact or email hello@cequens.com. In your message, include: (1) your primary communication channels of interest — SMS, WhatsApp, Voice, Email, or a combination; (2) your estimated monthly message or call volumes; (3) your target regions or countries; and (4) any specific compliance or data residency requirements. The CEQUENS sales team typically responds within 24 business hours with a tailored rate card and commercial proposal. For very large volumes (tens of millions of messages per month), CEQUENS can offer prepaid credit packages at significantly discounted rates, dedicated infrastructure, and custom SLAs. Pilot programs with subsidized pricing are also available for qualifying enterprise evaluations.

Transparent, Scalable CPaaS Pricing

How CEQUENS Pricing Works

Usage-Based Billing

No Hidden Fees

Volume Discounts

Free Trial Credits

Everything Included — No Extras

Full API Access

Developer Sandbox

Real-Time Analytics

Dedicated Support

99.96% Uptime SLA

Compliance Built In

Trusted by 2000+ Companies Across MENA and Beyond

Pricing FAQ

Ready to see your custom pricing?