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All the news, stories and insights you need
to know about enterprise communication.

Latest Stories

A guide to improving SMS delivery rates by preventing data d...

SMS is vital for a healthy marketing strategy. As consumers become more and more dependent on their phones, SMS remains ...

How to collect customer opt-ins for WhatsApp Business?

WhatsApp is a powerful communication channel with 2 billion users, who seek to connect with their friends and families. ...

10 WhatsApp Business Use Cases for Retail

There is no deny that it's been a shaky year for retailers around the world. Since the COVID-19 pandemic spiraled out of...

Why businesses should use WhatsApp Business API

WhatsApp has taken the world by storm since its release over a decade ago. In fact, it has become the standard platform ...

Introducing WhatsApp Business Solution and CEQUENS Chat

CEQUENS recently announced a deal with WhatsApp – a subsidiary of Facebook Inc. – to bring WhatsApp Business Solution to...

A Guide to Chatbots for Small Businesses

Contrary to popular belief, chatbots have been around since 1966. ELIZA was the first chatbot, created by Joseph Weizenb...

6 Key Features Of SMS APIs That Businesses Need To Use

Communication is key to any brand. Information may be lost or poorly conveyed as businesses navigate between telecommuni...

7 Examples of how MEA Businesses are using WhatsApp Business

WhatsApp, one of the most popular messaging platforms around the world, brings together text, voice, and video, in one c...

How Chatbots Will Transform Customer Support in MENA

Business is booming in the Middle East and North Africa (MENA) region, with year-on-year growth expected at 3.1 percent ...

WhatsApp Business: Customer Care Messages vs. Template Messa...

WhatsApp has over 2 billion users worldwide, and they send over 65 billion messages every day. That number edges out its...