All you need to know about Microsoft Teams Phone

Aly Osama.

By Aly Osama

4 min read
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CEQUENS recently announced a vendor deal with Microsoft to offer Microsoft’s Teams Phone solution for workplaces. Teams Phone is a cloud-based phone system that lets users make and receive phone calls over the internet. In this article, we will explain how Teams Phone works, how it benefits businesses of any kind, and its available features.

What does Teams Phone do?

Teams Phone creates a reliable and scalable communication experience for small or large teams. By providing the ability to make VoIP calls, it helps businesses stay connected with their employees and their customers. Teams Phone replaces traditional PBXs and enables cloud-based calling on any device. In a sense, it’s like an office phone system that uses virtual phone lines instead of actual phones and phone lines. Microsoft Teams Phone can be set up as a cloud contact center or an office phone system. It is a cost-effective option which enables teams of any size to communicate and collaborate – whether in-office or remotely.

How does Teams Phone work?

Microsoft Teams Phone has two options which enable users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN):

1. With Phone System: Microsoft provides the phone number to your users and all PSTN services using Calling Plans.

2. With Direct Connect: you can connect your existing PSTN connectivity via an SBC (Session Boarder Controller) to Microsoft Teams.

Why should I use Teams Phone?

Teams Phone is ideal for SMEs and corporations. If any of the below scenarios is applicable to your business, Teams Phone is for you.

  • You’re not using your full call capacity.
  • You use different systems for making and receiving calls.
  • You find it expensive to maintain your hardware.
  • You have remote employees/hybrid workers.
  • Your voice calls drop unexpectedly.
  • You want to manage employee phone numbers.
  • You’re looking for a cost-effective way to communicate.
  • You’re not satisfied with your Legacy PBX.

How can my business use Teams Phone?

Users can handle any number of calls simultaneously to any place in the world removing long-distance call costs. Teams Phone offers the ability to make international calls at local prices. Service providers like CEQUENS will give your businesses a dedicated landline and phone number to make local and GSM calls. Teams Phone also transforms remote work environments by being able to connect more than 500,000 employees at the same time. That way, you can enable your remote workers and easily manage companywide communication via reliable and secure connections.

Powered with high-grade encryption, users can also ensure the security of their phone calls through the cloud. Moreover, Teams Phone works on any device connected to the internet, giving you the flexibility of taking your calls anywhere and on any mobile device.

Microsoft Teams Phone has many features including:

  • IVR setup
  • Voicemail
  • Call queues
  • Spam prevention

How will Teams Phone benefit my business?

Teams Phone is an all-in-one app that brings together calling, chat, meetings, and planning. It is the ideal collaboration and communication tool. You can easily add, monitor, and manage voice calling from the Teams admin center – no maintenance or infrastructure required. Teams Phone helps you reduce infrastructure costs by fully deploying the solution on the cloud. You can also integrate Teams Phone with different 3rd party vendors such as Poly, Cisco, Nortel, etc. and make use of any existing investments.

CEQUENS enables Teams Phone in countries/regions that may not currently be supported by Microsoft. We help your business connect to Microsoft’s cloud-based phone system and manage the connectivity for you. Additionally, CEQUENS provides low-cost plans and unlocks all features. Contact us to know more.


We're a Communication Platform as a Service (CPaaS) provider. Our mission is to bridge communication gaps in a communication-driven world.

Born in the digital era, CEQUENS was founded in response to the increasing challenges facing enterprise communication. We started as an SMS aggregator and gradually crafted a path toward omnichannel CPaaS solutions.

For 10 years, our innovation has empowered thousands of businesses create and deliver communication experiences finetuned to their industries. Our cloud-based, PCI/DSS compliant Communication Platform is the award-winning, end-to-end solution helping businesses realize their full potential and go digital.

As an Endeavor member and industry player, CEQUENS plays a pivotal role in transforming business communication worldwide.

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