Marketing Communications-02-min

Craft the message, deliver the experience

Reach and retain new customers every day

We make it easier for you to share anything with millions of customers anywhere in the world. We bring you the tools to craft the message and to send it across any and every channel.

Campaign planning and management

All the tools necessary to conceptualize, develop, implement, and analyze marketing and promotion campaigns.

Enabling marketers to create engaging user experiences that take place on the consumers’ favorite channel with the right level of personalization

Scheduling campaigns to reach the target audience at the most convenient time for them to engage your content

Precision in message delivery, routing and prioritization to reduce cost, improve delivery speed and rates, and ensure the efficiency of the process

Marketing Communications 1-min

Status updates and reminders

Send timely and personalized communications to customers, informing them about orders, appointments, and more

Improving service quality and facilitating customer retention through timely updates keeping customers up to speed about their transactions, orders, and requests

Automated updates assure customers of service progress, reducing the number of incoming inquiries about orders and thus reducing the associated administrative burden

Enhancing customer experience and building enjoyable journeys unrestricted by channel or technology

Customer Support 3-min

Interactive Voice Response for call routing

Program automated voice responses to create simple, highly engaging, and very effective voice user experiences.

Using IVR for call routing into internal departments reduces the chances for human error and boosts call-handling performance

By automating the function of call routing, organizations can scale up better, with capacity to handle a much larger and more complex organizational structure

Improving service quality indirectly leads to higher customer satisfaction rates and thus better retention

intelligent-engagement 2-min

Products we recommend

Here's a list of handpicked CEQUENS products that can help you accelerate your CPaaS transformation journey.

CEQUENS Campaigns

Drive engagement through personalized campaigns, utilizing multi-channel communication to reach and connect with your audience effectively.

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CEQUENS Omnichannel Chat

Seamlessly interact with customers, delivering targeted messages and promotions across diverse channels for enhanced marketing communication.

Learn more
WhatsApp Business API

Leverage WhatsApp for interactive marketing, sending rich media content and engaging messages to your audience for impactful campaigns.

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Location-Based Advertising

Maximize engagement by delivering context-aware promotions, and leveraging location data to create tailored marketing experiences for users.

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Other use cases

Digital Authentication-01-min
Secure Digital Authentication Solutions

Explore CEQUENS' cutting-edge Digital Authentication solutions that ensure secure and seamless user verification. From two-factor authentication to biometric identity verification, our solutions offer robust security measures while enhancing user experience.

Customer Support-min
Revolutionizing Customer Support

Discover CEQUENS' innovative solutions for customer support, designed to streamline communication, resolve issues, and enhance customer satisfaction. Enable efficient ticket management, real-time assistance, and personalized support experiences to deliver exceptional customer care.

Intelligent Engagement-min
Elevate Customer Interactions

Discover how CEQUENS transforms customer interactions, offering tailored solutions to enhance engagement strategies. Explore our tools that enable personalized communication, process optimization, and enriched customer experiences.

Discover how our solutions have transformed businesses and facilitated seamless connections

URent

“ Our goal is to provide our clients with solutions that make their transactions on our platform more meaningful. Deploying CEQUENS Bots, WhatsApp for Business API, and SMS API has enabled us to enhance the way Urenters reach out to us, positively impacting our ROI and client satisfaction rates.”

Omar Al-Ashi.

Omar Al-Ashi

Founder & CEO

Decathlon

“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click.”

Carole Nady.

Carole Nady

Head - Digital Marketing

Madar

“ Through CEQUENS’s solutions we were able to engage with our customers across their channel of preference, providing them with a convenient and reliable suite of solutions to deal with queries, pricing, delivery, and complaints. We look forward to working on more marketing strategies with their solutions.”

Ayman Shamout.

Ayman Shamout

CEO

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Thousands of businesses rely on our cloud communications platform to build stronger customer connections.

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