How chatbots earned a spot in the customer support ecosystem
The world of customer support has a rich history. By the looks of it, it’s going to have a rich future as well. Breakthr...
Scale up your business communications with WhatsApp Business Solution and CEQUENS Chat. Find out how. Contact Sales
The world of customer support has a rich history. By the looks of it, it’s going to have a rich future as well. Breakthr...
Live chat is important. It is also preferable over other methods of communication as it allows customers to receive imme...
Marketing is a force of nature. Just like energy, it can never cease to exist. It only evolves from one form to the othe...
Having customers that don’t constantly interact with your brand is similar to not having customers at all. As exciting a...
CEQUENS Chat, the all-in-one messaging solution for enterprises, is available today for businesses looking to invest in ...
WhatsApp is a powerful communication channel with 2 billion users, who seek to connect with their friends and families. ...
For the past period, marketers have found it difficult to raise customer satisfaction rates. Despite this, 70% of busine...
Customer journeys are getting more fragmented every day. Newer ways of communication are emerging more quickly than ever...
We live in troubling times that have drastically altered our daily lives and the way we do business. COVID-19 has spread...
Short Message Service (SMS) marketing is an economical, high-yield tactic that relies on text messages to deliver cont...