How chatbots earned a spot in the customer support ecosystem
The world of customer support has a rich history. By the looks of it, it’s going to have a rich future as well. Breakthr...
February 07, 2021 Products Customer Engagement Digital Communications WhatsApp Business Solution CEQUENS Chat Customer Communications
4 reasons why consumers are interested in Live Chat
Live chat is important. It is also preferable over other methods of communication as it allows customers to receive imme...
January 24, 2021 Insight Customer Engagement Digital Communications Conversational Marketing Conversational Platform
A beginner's guide to Conversational Marketing
Marketing is a force of nature. Just like energy, it can never cease to exist. It only evolves from one form to the othe...
January 10, 2021 Insight Customer Engagement conversational commerce Digital Communications CEQUENS Chat
The best customer engagement strategies for 2021
Having customers that don’t constantly interact with your brand is similar to not having customers at all. As exciting a...
December 27, 2021 Products Customer Engagement Digital Communications CEQUENS Chat Conversational Marketing Automation Conversational Platform
CEQUENS Chat: A Multichannel Conversational Platform for the...
CEQUENS Chat, the all-in-one messaging solution for enterprises, is available today for businesses looking to invest in ...
November 08, 2020 Products Customer Engagement Digital Communications WhatsApp Business Solution Customer Experience
How to collect customer opt-ins for WhatsApp Business?
WhatsApp is a powerful communication channel with 2 billion users, who seek to connect with their friends and families. ...
CPaaS 3.0: 5 methods of transforming customer experience str...
For the past period, marketers have found it difficult to raise customer satisfaction rates. Despite this, 70% of busine...
5 Practical Business Use Cases of CPaaS to Drive Customer En...
Customer journeys are getting more fragmented every day. Newer ways of communication are emerging more quickly than ever...
Navigating through COVID-19: Communicate Early, Communicate ...
We live in troubling times that have drastically altered our daily lives and the way we do business. COVID-19 has spread...
The Ultimate Guide to SMS Marketing
Short Message Service (SMS) marketing is an economical, high-yield tactic that relies on text messages to deliver cont...