Amplify your reach
Extend your customer outreach with Voice API, delivering automated voice notifications and personalized messages for greater engagement.
CEQUENS Voice API: Transform your customer communication
All conversational channels
Voice API for enhanced customer interactions
Elevate your business with Voice API, offering a powerful solution for improved customer interactions across various industries. Reach, activate, convert, and retain customers seamlessly with automated voice communication.
Swift activation
Experience instant service activation through Voice API, offering seamless voice-assisted onboarding and efficient account setup.
Increase conversions
Maximize conversions with Voice API's multilingual voice support, expertly guiding prospects through product information for higher engagement.
Foster lasting loyalty
Nurture customer loyalty using personalized voice interactions, thoughtful follow-ups, and exclusive offers, driven by Voice API for enhanced satisfaction.
Advanced voice communication features
Voice API offers a suite of advanced voice communication features to empower businesses in delivering seamless customer interactions, automating tasks, and providing personalized experiences. Discover how these cutting-edge features can elevate your communication strategies and enhance customer engagement.
Number Masking
Safeguard customer identities by preventing any misuse of personal information.
Ensure privacy and security during customer interactions
Enable anonymous communication between users while protecting sensitive data
55%Businesses use voice
50%Customer prefer voice
30%Customers use voice for purchases
Voice APIs Business Use Cases
E-commerce
With CEQUENS Voice APIs, your e-commerce business improves transaction security and customer communication:
Deliver voice OTPs for checkout authentication as SMS backup
Send automated order confirmation calls for high-value purchases
Call customers about order exceptions like delivery delays or out-of-stock items
Provide voice-based customer support through IVR for common inquiries
Developer-friendly resources for seamless integration
Discover Voice API, the developer-friendly solution providing comprehensive resources for effortless integration. Empower developers to create innovative voice-based services, automate customer interactions, and enhance user experiences with ease.
Explore Developer Documentation1import axios from 'axios';
2
3const options = {
4 method: 'POST',
5 url: 'https://apis.cequens.com/voice/v1/call',
6 headers: {
7 accept: 'application/json',
8 Authorization: 'Bearer Your_Token_From_Login_Step',
9 'Content-Type': 'application/json'
10 },
11 data: {
12 to: 'XX-XXX-XXXXXXX',
13 sayText: 'Welcome to cequens voice AIPs',
14 callerVoice: 'Zeina',
15 repeatition: 2,
16 ringingDuration: 30,
17 neuralLang: false,
18 enabledtmf: false,
19 dtmfCallbackEndpoint: '"http://localhost:9001/my_call_id/dtmf',
20 statusCallbackEndpoint: 'http://localhost:9001/my_call_id/status',
21 metadata: {key: 'kay01', value: 'value01'}
22 }
23};
24
25axios
26 .request(options)
27 .then(function (response) {
28 console.log(response.data);
29 })
30 .catch(function (error) {
31 console.error(error);
32 });Elevate your business with voice API
Empower your business with Voice API, leveraging advanced voice communication features to enhance customer engagement, increase operational efficiency, and drive cost savings. Automate tasks, deliver personalized interactions, and stay ahead of the competition with our seamless voice-based solutions.
Personalized voice interactions
Deliver efficient and engaging voice interactions tailored to each customer, enhancing overall satisfaction.
Task automation and optimization
Optimize workflows and boost efficiency through automated processes, streamlining business operations.
Reduced expenses and enhanced resource utilization
Maximize ROI with reduced expenses and improved resource utilization, making it a cost-effective choice for businesses.
Trusted by 2000+ Companies Across MENA and Beyond
“ Through CEQUENS’s solutions we were able to engage with our customers across their channel of preference, providing them with a convenient and reliable suite of solutions to deal with queries, pricing, delivery, and complaints. We look forward to working on more marketing strategies with their solutions. ”
Ayman Shamout
CEO
“ CEQUENS is a partner that has relentlessly accompanied us on our journey. Our team was able to help us reach our customers more efficiently and with improved accuracy. This supported us in reaching more consumers and helped us raise awareness about our products in a secure and straightforward manner. ”
Ahmed Mohsen
COO
“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click. ”
Carole Nady
Head - Digital Marketing
Get Started
Thousands of businesses rely on our cloud communications platform to build stronger customer connections.
Industry insights, thought leadership, and more on CEQUENS's new blog
Case Study: Princess Nourah University’s Digital Transformation with CEQUENS
Discover how Princess Nourah University enhanced student engagement and streamlined communication using CEQUENS AI Agent and SMS API to deliver faster, more reliable, and scalable digital experiences.
The Retail Journey Has Changed. Your Communication Stack Needs to Catch Up.
Today’s retail journey happens across conversations. Learn how the right communication stack helps brands unify discovery, purchase, delivery, and post-purchase engagement through channels like WhatsApp.
Why Security Is No Longer Optional in Ecommerce - It Is the Product
Security is no longer a backend feature—it’s the product. Discover how seamless, reliable authentication builds trust and drives ecommerce performance.
Explore further
Frequently asked questions
Discover FAQs for SMS API: Get answers on services, features, pricing, and more. Our FAQ section clarifies common queries. For extra help, contact our support team.