Advanced data security
CEQUENS helps government agencies secure citizen data exchange and storage, maintain privacy standards, and create secure service delivery experiences.
Modernizing Citizen Engagement for the Digital Era
Helping government agencies build trusted digital citizen experiences while meeting the highest security and compliance standards effortlessly.
Maximizing the utility of communications for government agencis
CEQUENS earned the trust of government entities and public sector organizations to deliver simple and effective tools that serve many functions.
Personalization
CEQUENS empowers you to personalize the citizen experience with relevant information, timely updates, and essential service communications.
Multichannel support
Bring your public services to citizens on their preferred platforms and support your operations with conversational intelligence and AI-powered assistance.
Data-driven engagement
Use real-time data to identify service opportunities and drive effective engagement to improve citizen satisfaction, service utilization, and operational efficiency.
Products we recommend
Explore our products below and find out how we can transform your government communication into seamless, accessible experiences.
CEQUENS SMS & WhatsApp Business API
Maintain strong connections with citizens through personalized messaging across platforms for seamless service delivery and timely information updates.
Learn moreCEQUENS Voice API & IVR
Streamline citizen inquiries with interactive voice responses, guiding callers to the right departments and reducing wait times for efficient public service.
Learn moreCEQUENS Number Lookup
Verify citizen contact data in real-time to enhance authentication and ensure accurate delivery of critical government communications.
Learn moreCEQUENS Omni-channel Chat
Enable real-time citizen assistance across messaging platforms, empowering staff to resolve inquiries promptly with consistent service quality and accountability.
Learn moreWhite Paper
Digital Government Transformation: Leveraging Communication Technology to Improve Citizen Services and Operational Efficiency
Discover how our solutions have transformed government agencies and facilitated seamless connections
“ Our mission is to provide citizens with secure, accessible services that meet modern expectations. Deploying CEQUENS communication solutions has enabled us to increase citizen satisfaction by 70% and reduce service delivery time by 45% through proactive, multi-channel engagement strategies. ”
Director Hassan Al-Rahman
Director of Digital Services
“ As a public service organization, our goal is to create transparent, efficient connections between government and residents. By utilizing CEQUENS communication platform, we've achieved 85% citizen response rates to public notices and significantly improved community participation in civic initiatives. ”
Commissioner Maria Santos
City Communications Director
“ CEQUENS's comprehensive emergency notification platform was the most reliable solution compared to other providers. It provided us with the flexibility to handle routine public communications and critical emergency alerts seamlessly. CEQUENS's proven track record in mission-critical communications made them the right partner for public safety. ”
Chief David Chen
Emergency Operations Director
Security and compliance
CEQUENS is certified for compliance with the world’s foremost information security standards. Our systems, solutions and operations are protected at all times against cyber threats with multiple layers of data security security specifically designed for government and public sector environments.
ISO
Certified with ISO 27001 for Information Security Management
SOC 2
Compliant with System and Organization Controls security framework
Authentication
Multifactor multichannel authentication and secure citizen verification
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Thousands of government agencies and public sector organizations rely on our cloud communications platform to build stronger connections with their citizens.