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Automate customer journeys with visual simplicity

All communication channels orchestrated

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Powerful automation solutions for every business need

Discover how Workflow Builder transforms customer communication across various industries. From startups to enterprises, our visual automation platform offers drag-and-drop simplicity, multi-channel orchestration, and seamless integration, enhancing operational efficiency and customer satisfaction.

Expand your automation

Leverage Workflow Builder to orchestrate complex customer journeys across SMS, WhatsApp, Voice, Email, and Push notifications, extending your communication capabilities without writing code.

Expand your automation

Activate instant engagement

Activate automated customer conversations using CEQUENS Workflow Builder. Seamlessly trigger personalized messages based on behavior, provide timely responses, and engage customers from the first touchpoint.

Activate instant engagement

Drive operational efficiency

Enhance productivity with CEQUENS Workflow Builder's intelligent automation. Guide customers through complex journeys, eliminate manual processes, and achieve 60% reduction in operational overhead.

Drive operational efficiency

Scale without complexity

Scale customer communication with CEQUENS Workflow Builder's enterprise-grade automation. Handle millions of interactions, maintain personalization at scale, and ensure every customer journey delivers consistent results.

Scale without complexity

Empower your operations with Workflow Builder

Explore the exceptional features of Workflow Builder that revolutionize customer journey automation. From visual design to conditional logic, our no-code solution ensures seamless orchestration, personalized experiences, and measurable business outcomes.

Language adaptability

Customer onboarding

Enabling businesses to automate new user registration and welcome journeys with workflows that adapt to user behavior and accelerate activation.

  • Automated trigger-based sequences guide users through account setup, profile completion, and first-use experiences, making it simple for customers to get value quickly.

  • Helps create personalized onboarding experiences that contribute positively to activation rates, promoting engagement with key features and accelerating time-to-value for new users

  • Reduces the workload on customer success teams, improves efficiency, eliminates manual follow-up tasks during onboarding, boosts user activation rates, and ensures consistent communication

Get started

Thousands of businesses rely on our cloud communications platform to build stronger customer connections through intelligent workflow automation.

Industry insights, thought leadership, and more on CEQUENS's new blog

72% of enterprise buyers rely on analyst reports to shortlist vendors. Across banking, telecom, government, e-commerce, and healthcare, CEQUENS demonstrated what analysts look for: reliability under pressure, compliance readiness, and measurable business outcomes. Discover why leading analyst houses positioned CEQUENS among global CPaaS leaders based on proven performance, not promises.
72% of enterprise buyers rely on analyst reports to shortlist vendors. Across banking, telecom, government, e-commerce, and healthcare, CEQUENS demonstrated what analysts look for: reliability under pressure, compliance readiness, and measurable business outcomes. Discover why leading analyst houses positioned CEQUENS among global CPaaS leaders based on proven performance, not promises.

e-book: De-Risk Your CPaaS Investment: Six Analyst Validations, One Trusted Partner

CEQUENS is recognized as a global CPaaS leader for its reliability, compliance, and business outcomes, with 72% of enterprise buyers using analyst reports to choose vendors. Discover CEQUENS's proven performance across various industries.

E-book titled 'CPaaS in E-commerce & Retail: Order Management and Customer Support' showing how communication APIs enhance order tracking, customer engagement, and support experiences.
E-book titled 'CPaaS in E-commerce & Retail: Order Management and Customer Support' showing how communication APIs enhance order tracking, customer engagement, and support experiences.

e-book: CPaaS in E-commerce & Retail: Order Management and Customer Support

Learn how CPaaS helps e-commerce and retail businesses streamline order management, enhance customer support, and create seamless shopping experiences.

E-book titled 'CPaaS in Healthcare: Patient Engagement and Telemedicine Applications' illustrating how communication APIs improve patient interaction, remote care, and telemedicine services.
E-book titled 'CPaaS in Healthcare: Patient Engagement and Telemedicine Applications' illustrating how communication APIs improve patient interaction, remote care, and telemedicine services.

e-book: CPaaS in Healthcare: Patient Engagement and Telemedicine Applications

Explore how CPaaS is transforming healthcare through enhanced patient engagement, streamlined communication, and secure telemedicine capabilities.

Frequently asked questions

Find answers to common inquiries about CEQUENS Workflow Builder and its capabilities. If you have additional questions, don't hesitate to reach out to our team.