CEQUENS Omnichannel Chat
Manage customer conversations across SMS, WhatsApp, web chat, Facebook Messenger, and Instagram from a unified inbox, ensuring no inquiry goes unanswered regardless of channel.
Learn more
Faster resolutions, happier customers
We design experiences that connect support teams with customers across every channel they prefer. When inquiries flow seamlessly from SMS to WhatsApp to Chat, resolution times drop and satisfaction scores soar.
Products we recommend
Here's a list of handpicked CEQUENS products that can help customer support teams accelerate response times and improve service quality.
CEQUENS WhatsApp Business API
Provide instant support through customers' preferred messaging platform with rich media capabilities for sharing troubleshooting guides, product images, and video tutorials achieving 98% open rates.
Learn moreCEQUENS AI Chatbots
Resolve routine inquiries automatically 24/7 through intelligent chatbots that handle FAQs, order status checks, and simple troubleshooting before escalating complex issues to human agents.
Learn moreCEQUENS SMS API
Send instant order updates, support ticket confirmations, and resolution notifications via text message with 99% delivery rates, keeping customers informed throughout their support journey.
Learn moreWhy customer support teams choose CEQUENS
Unified inbox across all channels
Consolidate customer conversations from SMS, WhatsApp, web chat, and social media into a single interface, eliminating channel-switching and reducing average handling time by 35%.
24/7 automated support
Automated ticket routing and intelligent prioritization ensure urgent issues reach the right agents immediately, reducing first response time from hours to minutes.
Faster response times
Captivate your audience with multimedia-rich content. Deliver compelling images, videos, and documents to enhance engagement.
Complete conversation history
Access full customer interaction history across all channels in one view, enabling personalized support without asking customers to repeat information.
Real-time performance monitoring
Track response times, resolution rates, customer satisfaction scores, and agent productivity across all support channels with comprehensive analytics dashboards.
Seamless CRM and helpdesk integration
Sync automatically with Zendesk, Freshdesk, Salesforce Service Cloud, and other platforms, ensuring support tickets and customer data stay updated without manual entry.
Get started
Thousands of customer support teams rely on our cloud communications platform to build stronger customer connections and deliver exceptional service experiences.