How banks can deliver seamless customer experiences on Whats...
Conversational platforms such as WhatsApp provide businesses with the opportunity to leverage existing technology and us...
January 10, 2021 Insight Customer Engagement conversational commerce Digital Communications CEQUENS Chat
The best customer engagement strategies for 2021
Having customers that don’t constantly interact with your brand is similar to not having customers at all. As exciting a...
December 29, 2021 CPaaS Communication Platform Communication APIs Digital Communications Conversational Platform
Top 5 CPaaS trends to look out for in 2021
2020 has been a tough year. However, the Communication-Platform-as a-Service (CPaaS) market remains booming and is expec...
December 27, 2021 Products Customer Engagement Digital Communications CEQUENS Chat Conversational Marketing Automation Conversational Platform
CEQUENS Chat: A Multichannel Conversational Platform for the...
CEQUENS Chat, the all-in-one messaging solution for enterprises, is available today for businesses looking to invest in ...
November 24, 2020 Insight Communication APIs MEA Insights Digital Communications WhatsApp Business API WhatsApp Business Solution
Everything you need to know about WhatsApp Business in MEA
With more than 2 billion customers worldwide, WhatsApp is one of the world's most-used communication tools. In the Middl...
November 08, 2020 Products Customer Engagement Digital Communications WhatsApp Business Solution Customer Experience
How to collect customer opt-ins for WhatsApp Business?
WhatsApp is a powerful communication channel with 2 billion users, who seek to connect with their friends and families. ...
Communication 101: Business Messaging Strategies
Consumers now consider personalized services a necessity and not a perk. Research shows that 80% of consumers are more l...
October 25, 2020 Products Use Case WhatsApp Business Digital Communications WhatsApp Business API WhatsApp Business Solution
10 WhatsApp Business Use Cases for Retail
There is no deny that it's been a shaky year for retailers around the world. Since the COVID-19 pandemic spiraled out of...
October 06, 2020 Use Case Digital Communications COVID19 Business Messaging WhatsApp Business Solution
Beyond COVID-19: How to Use WhatsApp Business for Education
It is back-to-school season once more and there is too much at stake this time. This staggering year has left parents, s...
Bridging the Communication Gap during Critical Times
Six weeks into the year 2020, COVID-19 became a household name. One month after, the World Health Organization used the ...