In today’s mobile world, government services have become increasingly accessible, simple, and attainable for citizens using a smartphone. The evolution of communication from unified to universal communication empowers citizens with a wealth of information and status updates about their government services.
The continuously evolving Cequens Messaging Platform supports a variety of channels including SMS, push notifications, instant messaging, email, and voice calls over an array of interfaces like HTTP/S, SMPP, RESTful APIs, and SOAP which allow governments to instantly reach and communicate with all citizens regardless of whether they have a mobile phone or not, mobile device operating system, make or model, or mobile internet or data plan availability.
The possibilities of how governments can benefit from universal communication are endless, and range from basic communication services like sending reminders about expiring important documents, for example a driver’s license or car plate registration, to more elaborate and interactive communication services requiring the exchange of information between the citizen and government that can take place over video conferencing, voice prompts, two-way SMS, or instant messaging. More importantly, governments can leverage messaging services to send citizens critical health warnings like medical outbreaks, viral epidemics, or critical weather information like blizzards and heat waves.